Applicable to all products from Eco Bamboo Vietnam

Customers have the right to exchange for another product or return the product and get a refund with the following details:

Return defective products (made by the manufacturer) after 24 hours from confirmation of goods

Free return or refund (excluding shipping fees)

Products “Not defective” or “Defective” due to USER: No returns or customers bear the cost of repair.

Return conditions:

Still have purchase invoice

Still have full product box

Warranty belt (if any) and accessories included

In case the above conditions are lacking: charge fees according to regulations. In addition, there are NO additional fees charged.

These are lists of accounts where Eco Bamboo Vietnam transacts directly with customers and takes full responsibility for this account in case of wrong transfer of money or refund of goods to customers.

Account categories :
-Techcombank
Account number: 19035298401011 – account name: Dao Minh Dang
-Vpbank
Account number: 90988840946 – account name: Nguyen Thi Dieu Hong

Customers can rest assured to make payment transactions with the account numbers listed above. We are completely not responsible for any transactions outside of the above account.